WE PUT TOGETHER A LIST OF FREQUENTLY ASKED QUESTIONS TO MAKE YOUR BUYING EXPERIENCE BETTER.
Q1: How can I pay? A1: We currently accept Visa, Master and Discover Credit Cards supported by 2Checkout, an American-based global payment platform that is trusted by more than 50,000 merchants worldwide since 2000. Besides, you can also pay by PayPal.
Q2: When will my order ship? A2: Orders will be shipped out within 7 days after you complete the payment excluding holidays.
Q3. Payment won't go through? A3: Your card issuer is overacting in safety checking. We suggest you contact your card issuer to ask them authorize the payment and try again, or simply try again with another card.
Q4. What is my order status? A4: When you add your products in the cart and check out, a pending order will be generated. It will show complete when the payment go through. When we ship the order, you will receive an Email notice of the tracking number and link. We've actually made this super simple! You can click here to see the status of your order.
Q5. I see multiple charges pending for my order. Why is that? What do I do? A5: If the order status is "Pending," your order has been received by the seller, but your payment has not yet been authorized. When the payment did not go through and you tried again and again to place the order, there may be multiple pending orders. Pending order is an incomplete order and will not be charged and will not be shipped. If you're not feeling good about this, you can contact your credit card issuer for confirmation. If you still want to buy the product in your cart, we suggest you call your card issuer before you try again and ask them to authorize the payment, or simply try again with another card.
Q7. Can I edit my order after it has been placed? A7: Orders can be edit before the shipment, and your correction may influence the shipping efficiency of your order due to the picking and restocking processings. Please understand that we're not able to edit the order for the shipped orders.
Q8: Is my personal information safe? A8: Your security information is safe with us! To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Q9. The item I want is sold-out, how can I get it? A9: You can contact us to find out when will it be available, or you can choose similar styles in replacement.
We will keep updating this FAQ list according to the feedback from our customer service department